Cookie Stamp Co. was established in 2019 and specialises in creating fun, unique and quirky Cookie Cutters, Embossers, Raised Stamps and Font Sets for professional and aspiring Bakers across Australia and New Zealand.
FAQ
Where is Cookie Stamp Co. located?
Perth, Western Australia.
Do you offer free shipping?
Yes we sure do. We include free Express Post shipping on domestic orders over $100
How long after I place my order will it be sent?
Our current processing time is 1-2 Business Days. However, we usually ship within 1 business day.
Once posted, how long will my parcel take to get to me?
Interstate
Express Post is usually 2-3 business days
Same State (W.A.)
Express Post is usually 1 business day
New Zealand
International Express Post is usually 6-8 business days
All orders are shipped through Australia Post. Timeframes provided are estimates only. Delays may occur in their network, for up to date info visit HERE
Can I combine orders?
As our dispatch time is often quite fast, we can’t guarantee it’s always possible. If you would like to place a second order & want to see if it can be combined to save postage, please contact us first by replying to your order confirmation email.
I didn’t get a order Confirmation/Shipping email?
Quite often emails can be filtered to spam or promotion folders, have a look there first. If it’s not there it was most likely a mis entered email address at checkout – contact us below with the full name on the order and date it was placed and we will look into that for you.
Do you ship to my country?
We currently only ship within Australia and New Zealand.
My parcel arrived and something is wrong/damaged/missing?
Please check your items when they arrive. If an item is damaged in the mail or we have incorrectly packed your order please reply to your order confirmation email with the issue details as soon as possible so we can rectify this.
Can I pick up my order?
We are not currently able to offer this service
Do you do custom or personalised embossers and cutters?
No sorry, this is not a service we currently offer. There are just not enough hours in the day! As we get limited design time we like to dedicate it to creating products that meet the needs of as many of our customers as possible. If you have an idea for something we can add to our collection please contact us below and we will add it to the ideas board.
Do you sell gift cards/ gift vouchers?
Absolutely! We sell electronic gift vouchers HERE
How do I care for my cutters and embossers?
Our cutters and embossers are made from PLA+ plastic which is derived from renewable resources and is 100% Biodegradable. Our products are not dishwasher safe, please hand wash in lukewarm soapy water with a soft bottle brush. Do not soak. Do not expose to temperatures above 50°C as this can damage the product. Store in a cool, dry place. Raised stamps need to be washed and thoroughly dried before use.
Have you always been called Cookie Stamp Co?
No we haven’t. The business was originally established as 3D Print all the Things and was later renamed Cookie Stamp Co.
Do you have a Social Media Presence?
Yes we have an Instagram Page HERE and a Facebook Page HERE
Contact Us
If we haven’t covered your query above, drop us a line by filling in the form below or emailing us at info@cookiestampco.com.au